Privacy Policy
How we collect, use, and protect your personal information. Your trust matters to us.
Introduction
YAP Bioceuticals ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us in any way. By using our website and services, you agree to the collection and use of information in accordance with this policy. This policy was last updated on March 30, 2026.
Information We Collect
We collect several types of personal information when you interact with YAP Bioceuticals. This includes identity information such as your full name, email address, phone number, and shipping and billing address; payment information processed securely via our payment partners, where we do not store card numbers; order information such as products purchased, order history, and delivery preferences; device information including IP address, browser type, operating system, and browsing behaviour on our website; and communication data from messages, emails, or WhatsApp conversations you send to our support team.
How We Use Your Information
We use your personal information to process and fulfil your orders, including shipping and delivery updates; to communicate with you about your orders, account, and support requests; to send promotional emails, SMS, and WhatsApp messages about new products, offers, and skincare tips, which you can opt out of at any time; to improve our website, products, and overall customer experience through analytics; and to prevent fraud and ensure the security of transactions.
Sharing of Information
We do not sell, trade, or rent your personal data to third parties. We only share information with payment processors such as Razorpay, PayU, or similar gateways to securely process transactions; shipping partners such as Delhivery, Shiprocket, and other courier services to deliver your orders; analytics providers such as Google Analytics to understand website usage with anonymised data only; and legal authorities when required by law, regulation, or legal process.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to remember your preferences and cart items, analyse website traffic and user behaviour to improve performance, and deliver relevant advertisements and retargeting campaigns. You can manage or disable cookies through your browser settings, though disabling them may affect certain features of our website.
Data Security
We take the security of your personal data seriously. Our website uses SSL/TLS encryption on all pages and during all transactions, PCI-DSS compliant payment processing where we never store your card details, and regular security audits and access controls on our systems. While we take every reasonable precaution, no method of transmission over the internet is 100% secure, so we encourage you to use strong passwords and keep your account credentials confidential.
Data Retention
We retain your personal information for as long as your account is active, or as needed to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to have your data deleted, contact us and we will process your request within 30 days.
Your Rights
You have the right to access the personal data we hold about you, correct any inaccurate or incomplete information, delete your personal data subject to legal and contractual obligations, and opt out of marketing communications at any time by clicking "Unsubscribe" in any email or messaging us. To exercise any of these rights, email us at hello@yapbioceuticals.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.
Contact Us
For any privacy-related questions, concerns, or data requests, contact us by email at hello@yapbioceuticals.com, by WhatsApp at +91 9354112600, or by post at YAP Bioceuticals, Office No. 12, 2nd Floor, Sector 44, Gurugram, Haryana 122003, India.